On every locker, you will find a QR code, which takes you to the booking/checkout page of that specific locker on the web application. It will also take you to your running session if you have currently booked that locker, or it will take you to your upcoming reservation if present.

To scan the QR code, please use the default camera app of your smartphone or download a trusted 3rd party app from the app store. In the latter case, make sure that the QR code scanner app opens your default web browser and does not use an internal web browser, otherwise a login in via Google and co. will not work.

If you cannot scan the QR code, you may reach the same booking/checkout page by selecting the desired locker on the map.

There are two approaches to start an instant booking: Via QR code or via map page. Both take you to the instant booking page of the desired locker.

1. Via QR code:

• Use your smartphone to scan the QR code on the locker. This will take you directly to the instant booking page.

2. Via map page:

• Click on "Map" in the menu, then select "Instant Mode" and find the location where you currently are.
• Select the locker system and finally the desired locker, which will take you to the instant booking page.

On the booking page, please read the information carefully and select a date and time until when your booking shall last. Alternatively, you can use the "Quickselect" options if present. Keep in mind that stopping your process late can cause overtime fees. Finally click the "Book & Lock" button and confirm to start.

To reserve a locker, you must visit the map page. You currently cannot use the QR code to reserve.

Click on "Map" in the menu and then select "Reservation Mode" which will bring up a date picker popup. First select the date and time for when your reservation shall start (green), followed by the date and time until when the reservation shall last (red). The map will then refresh and show the state of all locker systems for that specific time. Then proceed as on instant bookings: Find the location where you would like to reserve, select a locker system and finally click on a free locker, which will take you to the reservation booking page.

On the booking page, please read the information carefully and click on the "Reserve" button to confirm your reservation. If needed, you may change the reservation time by clicking on "Edit Time".

You have reserved a locker in advance and you now want to start the reservation? You have 4 options:

1. "Reservation Confirmed" Email:

• Open the email titled "Reservation Confirmed" that you received after reserving the locker.
• Click on the "Go to Reservation" button within the email to open the reservation-start page.

2. Locker QR code:

• Use your smartphone to scan the QR code on the reserved locker.
• If you are logged in, it will automatically find your reservation and redirect you to the reservation-start page.

3. Map Page:

• Navigate to the "Map" section in the menu.
• Select "Instant Mode".
• Ensure you are logged in to your account.
• Click on the locker system marker on the map.
• From the sidebar, select your reserved locker.
• This action will take you to the reservation-start page.

4. Via the Profile Page:

• Click on your name in the menu.
• Select "My Profile" from the dropdown.
• On the profile page, navigate to the "Bookings" tab.
• Then, click on the "Reservation" sub-tab to access your reservations.
• Select the desired reservation to be directed to the reservation-start page.

If the lockersystem supports tablet codes, you can use a numeric code to access your locker. You will still be able to control your session or reservation in the webapp as usual, with or without a generated code.

If supported, you can set a tablet code while making a reservation. You can then use this code on a local tablet, to start your reservation without having to use your smartphone. To do this, just select "Start Reservation" on the tablet and enter your locker number and tablet code. Your locker will then open shortly. After storing your luggage, just close the locker door.

You can also use the tablet code to stop or pause your session. To do this, select "Open Locker" on the tablet and enter your locker number and tablet code. You can decide between stopping your session completely or pausing it temporarily. Your locker will then open shortly. After retrieving your luggage, please close the locker door.

If you require an invoice for your booking or reservation, please contact us at info@live-locker.com and we will send the invoice to you via email. Currently, it is not possible to generate the invoice automatically, but we are planning to add this feature in the future.

If you have an issue with your reserved locker, you may request a locker change by clicking the "Locker unusable? Click here to request a change" link at the bottom of the reservation start page. The link will be visible once the reservation start time has been reached.

During the change process, you may be asked to provide a reason for the locker change. You will then be offered other available lockers to choose from. Once you have selected the new locker, your reservation will be updated accordingly.